Ordering & Customization

How do I place an order for a customized gift?

Simply browse our collection, select your preferred gift, and use the customization options available on the product page. Add names, messages, or images as per your preference before adding the item to your cart.

How long does it take to create a customized gift?

Our processing time varies depending on the item, but typically, it takes 5-6 Working days before shipping.

Is there a minimum order quantity for customized gifts?

No, you can order a single customized gift or multiple items as per your requirement.

Can I request a fully personalized design for a gift?

 Absolutely! If you have a specific design in mind, contact our support team, and we’ll help bring your idea to life.

Shipping & Delivery

Do you offer express or same-day delivery?

No, we do not offer express or same-day delivery at the moment. All our gifts are customized, and we take 5-6 Working days for processing before shipping. However, we ensure timely delivery and provide tracking details once your order is shipped.

What are your shipping charges?

Shipping charges depend on your location and the size of the order. You can check shipping fees during checkout.

Do you ship internationally?

No, we do not offer international shipping at the moment. We currently deliver all over India.

How do I track my order?

Once your order is shipped, you will receive a tracking link via email/SMS to monitor your delivery.

Payments & Discounts

What payment methods do you accept?

We accept debit/credit cards, UPI, net banking, and wallets in select locations.

Do you offer discounts for bulk orders?

Yes! We offer special discounts for bulk or corporate orders. Contact us for this mail.

Do you have any ongoing offers or promo codes?

Yes! Check our homepage or subscribe to our newsletter for the latest offers.

Returns & Refunds

Can I return a customized gift?

Since our products are personalized, we do not accept returns unless there is a defect or printing error from our side.

What if my order arrives damaged?

If your order is damaged or incorrect, contact us within 24 hours with pictures, and we will replace it for you.

How long does it take to process a refund?

Refunds (if applicable) are only processed to your wallet and can be used for future purchases. No refunds will be issued to bank accounts or other payment methods.

Miscellaneous

Do you provide gift wrapping and personalized notes?

Yes! We offer premium gift wrapping and handwritten note services for a special touch.

Can I schedule a delivery for a specific date?

No, we do not offer scheduled deliveries. Orders are processed and shipped as per our standard timeline. However, you will receive tracking details to monitor your delivery status.

How can I contact customer support?

You can reach us via email at [support@yourwebsite.com], call us at [your number], or chat with us on WhatsApp.